REFUND POLICY

We have a 30-day return policy. Please contact us via email before sending any items back whether it is for repair, exchange, or a return. Returns are accepted in their original state new and unused within 30 days upon the customer receiving that item. If there was a shipping charge, it will not be refunded unless the items that were received are either wrong or defective. All original accessories, packaging, etc. must be included in new condition with a return or exchange. If the item shows any signs of wear or use, a refund will not be issued and the item will be sent back to you.

PRIVACY POLICY

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. The Information We Collect:

This notice applies to all information collected or submitted on the Nextorch website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Name, Address, Email address, Phone number, Credit/Debit Card Information, etc.

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the information for the recipient. In this circumstance, the types of personal information collected are: Name, Address, Phone Number, etc.)

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We use the email address you provide when signing up for an account or completing an order to contact you regarding the status of the order. We do not share your email address with third parties unless you specifically request that we do so. We use your provided email address for our newsletters if you choose to sign up for the newsletter. You can unsubscribe from the newsletter at any time using the link at the bottom of every newsletter. We hate spam as much as you do and quickly honor any “do not contact” requests.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

TERMS OF SERVICE

This website is operated by Nextorch. Throughout the site, the terms “we”, “us” and “our” refer to Nextorch. Nextorch offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

LOGISTICS POLICY

Due to COVID-19, orders may be shipped in a delay! We use a separate shipping company for our goods. This means that upon shipping, the risk of loss passes to this shipping company. If you receive an order confirmation, but you do not receive your goods in a timely fashion, please contact the shipping company for further details. If the shipping company is unable to help, please contact us and we shall try to help. We cannot be held liable for delayed orders should the shipping company not arrive to collect our shipments on your order day. If this unlikely event occurs, then the order will leave us the following working day.

We cannot be held liable for any inconvenience that is caused by delays that are from the shipping company. This could include (but is not limited to) the courier re-directing a parcel to an incorrect address, or being unable to find a customer address. Unless otherwise stated, shipping dates are not guaranteed and should not be relied upon. Our couriers will only ship and deliver to the addressee.

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